Helix House · Randwick

Client Care Desk

Customer Experience Consultant — daily call queue & success measures
0
Intro calls open
0
Conversion calls open
0
Cancellation calls open
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Completed today
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Call coverage, this month

Today’s Calls

Intro and conversion calls, each under their own heading, most recently triggered first. Cancellation calls are under Cancellation submissions (right column). Click a call to open it, tick off steps as you go, and jot notes.

0 open
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KPI Tracker

Call coverage–
Intro/conversion calls completed ÷ added, this month
Intro → membership–
%
Enter from the monthly Momence report
First-to-second visit–
%
Enter from the monthly Momence report

Cancellation submissions

Real-time submissions from the cancellation form.

0
Cancellations, this month
Top reasons

Cancellation calls

0 open

Suspensions

Totals and reasons come from the suspension form’s real-time submissions. The list below also includes Momence-frozen members who haven’t come through the form — click one to log it and track follow-up.

0
Suspensions, this month
Top reasons
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