Grouped by call type; within each, most recently triggered first. Click a call to open it, tick off steps as you go, and jot notes.
Real-time submissions from the cancellation form. Actionable ones also appear as suggestions in the call queue (left column).
Totals and reasons come from the suspension form’s real-time submissions. The list below also includes Momence-frozen members who haven’t come through the form — click one to log it and track follow-up.