Helix House · Randwick

Client Care Desk

Customer Experience Consultant — daily call queue & success measures
0
Intro calls open
0
Conversion calls open
0
Completed today
–
Call coverage, this month

Today’s call queue

Suggestions on the left are pulled live from Momence via Supabase. Add a client (suggested or your own) once they hit a trigger point, work the list, and tick off each step.

0 open
Suggested — trial clients (Momence)
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0 open
Suggested — trial ending soon (Momence)
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KPI Tracker

Call coverage–
Intro/conversion calls completed ÷ added, this month
Intro → membership–
%
Enter from the monthly Momence report
First-to-second visit–
%
Enter from the monthly Momence report

Feedback log

Quick-capture themes as they come up on calls.

This month, by theme

Suspensions & cancellations

Suspension suggestions come from Momence’s freeze flag. Cancellations have no Momence signal for this account — log those manually as you hear about them.

0
Suspensions, this month
0
Cancellations, this month
Suggested — frozen in Momence, not yet logged
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